Best Call Center Award in the Middle East
The National Center for wildlife, represented by the Unified Call Center, received the award for the Best Call Center in the Middle East from the international organization “Insights.” This organization specializes in initiatives to develop call centers in the Middle East for the current year 2023.
The international award is part of an annual regional event organized by the organization, focusing on the technologies and standards of call center excellence. It is considered one of the prestigious awards in its field. In addition to the center’s award, the categories of the award include awards related to the Best Call Center Manager and the Best OSP (Outsourced Service Provider).
The Unified Call Center was established earlier this year at The National Center for wildlife. Its purpose is to unify work methods and approaches to interact with the public based on their various needs and requests through a single system linked to all channels. The system also aims to provide additional quality services in the field of natural life and its development. It enhances communication through various channels with quick responses to all interested parties.
The Unified Call Center is part of The National Center for wildlife’s approach to providing high-quality, transparent, and professional services to meet customer needs, access the required information, and enhance performance efficiency through the use of modern technology and trained staff.